Frequently Asked Questions (FAQs)

Luxury SUV Rides provides door-to-door chauffeured black car transportation services in Wisconsin and Northern Illinois. We are a small company that specializes in providing professional service on a personal level for every customer. This page provides answers to some frequently asked questions (FAQs) from past clients.

Q. What is included in your rate quotes?
A. We believe in providing up-front all-inclusive pricing. As a result, our quotes may not appear to be the lowest as compared to our competitors at first. Be careful, however, as some of our competitors may add on additional fees after your reservation. Quotes from Luxury SUV Rides include all fees, taxes, tolls, and driver gratuities. We do not add fuel surcharges or hold back on other fees to surprise you after your reservation. What you see on your quote is what you pay unless, of course, your reservation details change. For example, if you wish to stay out an extra hour and the driver agrees then we will charge you for that extra time.

Q. Can we drink alcohol in your Luxury SUV Rides vehicle?
A. By law, Luxury SUV Rides can’t provide alcohol. However, adults 21 and over are permitted to bring your own and drink alcohol in chauffeur driven limousines in Wisconsin. While your Luxury SUV Rides vehicle is not a stretch limousine, it is does have a Limousine Permit to provide for-hire contracted transportation services. Your chauffeur is licensed as a limousine driver with a Public Passenger Vehicle Driver’s License. Per: Wisconsin State Code Chapter 346 Section 935

Q. Can we eat in your Luxury SUV Rides vehicle?
Yes! You are permitted to eat in our Luxury SUV Rides vehicle and we realize there may be some normal cleanup as a result. However, should you make such a mess that professional cleaning is required to keep our vehicle in tip-top condition, you will be charged a $100 cleaning fee.

Q. Can we smoke in your Luxury SUV Rides vehicle?
A. No. In order to keep our vehicle in pristine condition for all customers, smoking is not permitted in our Luxury SUV Rides vehicle. We will, however, be happy to stop whenever you’d like if you’d like to take a smoke break outside of our vehicle.

Q. We are traveling with our children. Do you provide child car seats?
A. Yes, we can certainly provide car seats for your children! We do not keep car seats in our vehicles by default, so you will need to specifically request them. We regularly inspect our children’s car seats to ensure that they are in good condition and have not expired. As a result, there is a nominal fee associated with adding car seats to your reservation. When booking your reservation, be sure to select the “Add Child Seat” option and choose from the following options: Infant (ages 0-1), Toddler Seat (ages 1-3), or Booster Seat (ages 3-6).

Q. Is Luxury SUV Rides accredited by the Better Business Bureau?
A. Yes. Luxury SUV Rides currently has an A- rating with the BBB. The “-” is simply because of the length of time we have been operating. We do have a 5-star rating from our recent customer reviews. Luxury SUV Rides BBB Business Review

Q. Does Luxury SUV Rides have commercial auto insurance?
A. Yes! Luxury SUV Rides carries a $1.5 million commercial auto liability insurance policy – that’s five times the minimum required in Wisconsin. More information is available upon request.

Q. Is Luxury SUV Rides licensed to carry passengers on a for-hire basis?
A. While this may seem like common sense, some transportation companies are operating without legal authority to carry passengers. Luxury SUV Rides holds the following permits / licenses:

  • US Department of Transportation: 3069764
  • FMCSA Motor Carrier Operating Authority (for interstate passenger transportation): MC060341
  • Wisconsin DOT Common Carrier of Passengers Authority: PC1959
  • City of Milwaukee Limousine Permit: 0198206
  • City of Milwaukee Public Passenger Vehicle Driver’s License: 0207068

Q. Have Luxury SUV Rides chauffeurs passed background checks?
A. Yes! All drivers for Luxury SUV Rides have successfully completed multiple background checks, along with a detailed background check including fingerprinting. Furthermore, all drivers have successfully completed drug tests.

Q. Is gratuity included in your Luxury SUV Rides quote?
A. We started out without including gratuity in our quotes, however, due to overwhelming customer input our quotes now include the industry standard 20% gratuity so you can see an all-inclusive quote up front and not have to worry about whether or not to tip at the end of the night. Since most of our trips involve business travelers, we received a number of requests from these corporate travelers to include gratuity with the reservation for ease of processing expenses. Therefore, gratuity is now included on all of our quotes. If you don’t like this practice, simply contact us and we can remove gratuity from the quote, leaving it up to you to tip based on the level of service you believe you have received.

Q. What are Luxury SUV Rides hours of operation?
A. We are available 24/7, by reservation, to serve your needs.

Q. How can I obtain a quote for Luxury SUV Rides services?
A. Call 262-686-RIDE (7433) or visit the Estimate page to start your quote. You can even book your reservations online.

Q. How can I pay for Luxury SUV Rides services?
A. Luxury SUV Rides accepts most forms of payment, including:

  • Cash
  • VISA
  • MasterCard
  • American Express
  • Discover
  • Apple Pay
  • Android Pay

Q. Is there a minimum reservation period for Luxury SUV Rides services?
A. We realize that sometimes you just need a ride from point A to point B, and that minimum rental periods are not conducive to that. Many airport transportation requests and hotel shuttles are less than one hour and we are able to book multiple consecutive trips. We will work with you to best accommodate your needs. During some peak times such as Packers games and concerts, we will require a minimum as we are not able to book another reservation while we are waiting for you.

Q. What events does Luxury SUV Rides provide services for?
A. Luxury SUV Rides would be happy to drive your wherever you need to go. Visit our Transportation Services page for more information on what services we can provide. Even if your event type isn’t listed, Luxury SUV Rides can get you there.